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Due To The Recent Theft
Of 2x CDJ1000 Pioneer
CD Players,
We Regret That Any New
Hire Customers Must Leave
A Substantial Security
Deposit To Hire Any
Equipment.
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Terms and Conditions
From hereinafter
DJ Supplies Sound & Lighting Ltd shall be known as 'DJS'.
1. General
Goods are not supplied on a trial basis.
We will always check and test every item we send out to make sure it is in a working condition with no missing parts or any signs of damage, unless it is sent direct from the manufacturer.
We may refuse to take your order if we feel you have given false or fraudulant information.
Unless we are specifically asked about requirements or Compatibility, we shall assume the customer is aware of these. All illustrations and product descriptions featured on our web site are correct at the time of going ‘live' and are only a guide. Any changes to the products will be mentioned on the website or at the time of ordering by mail order. In the event of a delayed delivery or faulty goods, DJS accept no responsibility for loss of earnings or event cancellations, which depend on the products in question arriving by a certain date. Should you be unsatisfied with a product you have purchased from us via DJS web site or mail order, it can be returned within 7 days. You will get a refund of what you have paid (less our delivery costs of getting the product to you. If your order qualified for free delivery, this will be less £12 to a Maximum of £30 depending on the exact goods ordered) by the payment method that you made. Free delivery only qualifies for online ordering only. If you telephone to place an order the delivery charge will be quoted at the time of ordering. In order to get a refund, items must be unopened and unused, and in their original packaging, complete with all accessories. Consumable items, such as styli, CDs (both audio and CD+G) and lamps cannot be returned.
2. Pricing
All prices quoted are inclusive of VAT unless otherwise stated, you will also receive valid VAT receipt. Prices and promotional offers are subject to change without notice. All are subject to availability. All prices on DJS web site are exclusive to online ordering only. If you telephone to place an order the 'store' price of the goods will be quoted. DJS reserve the right to charge a different price in store. All products (inc. special offers, upgrades, promotions and free gifts) are subject to availability.
3. Payment
WE DO NOT ACCEPT AMEX, but most other Credit & Debit Cards are accepted without surcharge, however we reserve the right to deliver only to the card holders billing address, or strictly by prior arrangement any other address acceptable to the card issuer. We use a third party name & address verification service. Please make sure the card you use for payment is registered at the billing address you supplied. If the card details you supplied do not match the billing details you supplied, we will not process your order, and you will be notified by email accordingly. Your credit/debit card will be charged at the time of order in order to secure the goods.No property or title of the goods shall pass from DJS to the customer until payment has been received in full. The customer is responsible for the goods from the time of delivery and liability to insure the goods then rests with the customer.
4. Shipping
If DJS have to part ship an order, due to temporary stock shortage, subsequent part shipments will not carry a delivery charge. We will always try to let you know if an item is out of stock at the time when you place your order. If, however, you order new release items, we shall hold the order until all items are in stock unless you agree to pay an additional shipping charge. All shipments in transit from DJS are covered by carrier's insurance. The Customer's signature will be required at the time of receipt and goods cannot be left without such a signature. Claims for missing items or damage to goods in transit must be made within 24hrs of delivery & 5 working days for non delivery of goods, otherwise any claims will be invaild.
Please check for any sign of damage to the parcels, items or packaging. Where upon the packaging or contents could have been damaged it is very important that you sign for the contents DAMAGED. If the proof of delivery is signed for with no sign of the written word 'damaged' on the POD then courier company will acknowledge the consignment was received in good condition and therefore all claims will be rejected by courier company and DJ Supplies Sound And Lighting Ltd. If you feel the item is damaged, DO NOT accept delivery. Feel free to open packaging and check while driver waits.
The customer is responsible for the cost of returning any unwanted items, or will be responsible for the direct cost of collection of such items.‘Dead on arrival': Goods found to be faulty from new can be returned for replacement or refund. The customer must notify DJS within 24hrs of recieving the goods if they are faulty. We will arrange to collect faulty or dead on arrival goods at our cost, if the goods in question, when tested are in a satisfactory working condition you will be charged for the collection and re-delivery costs. Please check thoroughly your goods before contacting us. Failed deliveries due to customer (i.e. customer not present or refused goods) which are returned to DJS are subject to a minimum of a £10 re-delivery charge. For orders which have been placed, with cleared funds by 12 Noon weekdays, DJS will aim to ship that day for expected delivery in Mainland UK during the next 2 working days, (barring systems failure etc.) Expected delivery usually within 2-3 working days but please allow 5 working days before contacting us. Free delivery only qualifies for online ordering & payment only. If you telephone to place an order the delivery charge will be quoted at the time of ordering. If your Post Code begins with any of the following please contact us as we may have to advise the cost of delivery, and may be exempt from our service.
IV, HS, TD, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE
5. Warranty
All products are covered by the manufacturer's warranty. We test every item before dispatch, this ensures the items are in a working undamaged condition and reduces the risk of receiving 'Dead on Arrival Goods'
‘Dead on arrival': Goods found to be faulty from new can be returned for replacement or refund. The customer must notify DJS within 24hrs of recieving faulty goods.
6. Distance Selling
The following terms apply to mail order consumers as defined in the
Consumer Protection (Distance Selling) Regulations 2000(“Regulations”).
1. The consumer shall, subject to the terms set out in this Clause, have the right to cancel a Contract within 7 working days from the day after the date of delivery of the Goods by the Company to the consumer provided that he/she gives written notice of such cancellation.
a/ If a consumer exercises his/her right to cancel a Contract, DJS shall, in accordance with the Regulations, reimburse any payment made by the consumer within 30 days from the day on which he/she
gave such notice of cancellations, provided that the consumer shall
not be entitled to a prepayment in the event that:
a1/ He/she does not take reasonable care of the Goods either prior to cancellation of the Contract or, following cancellation, while the Goods remain in the possession of the consumer. For the purposes of this sub-clause A1, a consumer shall be deemed not to have taken reasonable care of the Goods if such Goods are not kept packed in their original box, with all accessories, manuals and cables and the internal or external packaging is defaced or damaged in any way; or
a2/ The Goods are marked, damaged or not in the same condition in which they are sold.
2. The consumer is responsible for the cost of returning any unwanted items, or will be responsible for the direct cost of collection of such items.
7. Privacy Policy
DJS are committed to protecting your privacy. We will only use the information that we collect about you lawfully to process your order and offer the best service possible. (in accordance with the Data Protection Act 1998).
We will not e-mail you in the future unless you have given us your consent.
The type of information we will collect about you includes:
• Your name
• Address
• Phone number
• Email address
• Credit/debit card details
• IP address
We will never collect sensitive information about you without your explicit consent.
We will never share your information with anyone without obtaining your consent first.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a 'cookie' which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you require more information about our privacy policy, please contact us.
These terms and conditions do not affect your statutory rights.
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