Equipment Servicing and Repairs
What Client's Say
For any mobile or Club DJ a great selection of kit with an excellent personal customer service.
I have known Simon for more years I care to remember. Its nice to see he has gone from strength to strength with the business. Because of the trust and knowledge in Simon and his staff I would not buy anywhere else. I have been a DJ for nearly 30 years and would recommend DJ Supplies to anyone serious about their future in the dj industry. Simon's advice and help is second to none. If he hasn't got it, he will get it for you. Thanks guys looking forward to spending more money with you.
Great service and knowledge with repair back up as well. Oh and competitive prices too.
Services We Offer
We have years of experience with audio and lighting. Our highly skilled service department can repair most DJ and PA equipment. With the knowledge of the industry and its ever evolving technology we are confident that most repairs can be carried out.
To maintain and offer a high standard of service, we no longer repair equipment purchased from elsewhere.
Due to the demand of repairs on equipment purchased from elsewhere, we have made a big decision to only offer our repair service to equipment purchased from DJ Supplies. This enables us to be commited to our customers that support us. We will offer warranty repairs and out of warranty repairs on equipment only purchased from DJ Supplies, this also means faster turnaround times. We will require proof of purchase to book in any repairs or the work may be rejected.
Our turn around on most equipment repairs is usually upto 10 working days and on simple repairs can be sooner. Unlike some companies we do most warranty repairs in our workshop and on some occassions may need to send equipment back to the manufactures. Out of warranty repairs we charge a minimum of £15 for a fault evaluation, this covers our time to diagnose the fault and work out the cost of the repair. If you have the repair work done then we deduct the initial fault evaluation fee from the total cost of the repair. If for some reason you do not have the equipment repaired because it is too costly or spares are unavailable, you have only been charged for the initial fault evaluation fee which covers our time spent on the repair. All repaired equipment carry a 3 month warranty against the original fault and the warranty starts from the date the repair is finished. We also carry out minor repairs like replacing lamp holders, re soldering loose wiring and lead making. Minor repairs will be priced accordingly and usually the fault evaluation fee is waived. It is advisable to book in your repair as early as possible, especially if you require it for a certain date, we try to keep to a time scale, but cannot be held responsible if your repair is not finished for a specific date. It is not unusual for equipment with intermittent faults to be booked in several times, due to the nature of the fault and on this occasion you will only be charged one fault evaluation fee.
Routine servicing helps prevent equipment failure. In this industry servicing seems to be non existent and usually the damaged caused could have been prevented from a regular service, this could potentially save money in the long term. In the harsh environment of being on the road, something as simple as dust build up or loose parts can damage sensitive electronic components. To maintain and offer a high standard of service, we no longer service equipment purchased from elsewhere.
PAT Testing although not a legal requirement, but it is good practice for all electrical equipment to be periodically tested for compliance with safety regulations. This ensures your electrical equipment is safe to use and is not a potential danger to anybody. We can PAT test your equipment to make sure your electrical equipment meet with current safety regulations. It is advised that you book in your equipment for testing, and we can usually have all the testing done within 24hrs. At present we do not do site visits so all testing is done in house. We can supply a PAT Test Certificate with all the relevant information printed and we will send out a reminder to let you know when the current certificate expires, so you can re-book you equipment for further testing. Brand new equipment does not require testing until it is 12 months old, but if a venue requires a test certificate then usually you will have to have it PAT Tested.
You can now track your repair online, through our online portal. To track your repair you will require your ticket number. As we progress with your repair it will automatically be updated and be available to view through our portal. Our preferred method of communication for repairs will be via email and through the portal.
Our Best Services
Blown a driver or your active speaker wont power up. Give us a call we can repair most loudspeakers.
Broken faders or intermittent sound? We can repair most brands of DJ mixers.
Beer spillage into DJ Controllers is a common problem. Most popular brands of DJ Controllers repaired.
Laser very dim or missing colour? We can fix it. Most lasers can be repaired.
Most popular branded led lights can be repaired. Give us a call and book a service request now.
LED Moving Heads
Juddery movement or no light output? We have a lot of experience with moving heads.
Haze & Smoke Machines
Haze machine stopped hazing? They can be repaired and brought back to their former glory.
Microphone cuts out or buzzes? We can repair most poplar brands of microphones.
Amplifier gone bang or stopped working. We can Repair all types of amplifiers.