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Due to the demand of repairs on equipment purchased from elsewhere, we have made a big decision to only offer our repair service to equipment purchased from DJ Supplies. This enables us to be committed to our customers that support us. We will offer warranty repairs and out of warranty repairs on equipment only purchased from DJ Supplies, this also means faster turnaround times. We will require proof of purchase to book in any repairs or the work may be rejected.
Warranty Repairs and Returns Purchased Online:
If your product develops a fault within the warranty period it may be returned for evaluation.
Our turn around on most equipment repairs is usually upto 10 working days and on simple repairs can be sooner. Unlike some companies we do most warranty repairs in our workshop and on some occasions may need to send equipment back to the manufactures. Out of warranty repairs we charge a fee for a fault evaluation, this covers our time to diagnose the fault and work out the cost of the repair. If you have the repair work done then we deduct the initial fault evaluation fee from the total cost of the repair. If for some reason you do not have the equipment repaired because it is too costly or spares are unavailable, you have only been charged for the initial fault evaluation fee which covers our time spent on the repair. All repaired equipment carry a 3 month warranty against the original fault and the warranty starts from the date the repair is finished. We also carry out minor repairs like replacing lamp holders, re soldering loose wiring and lead making. Minor repairs will be priced accordingly and usually the fault evaluation fee is waived. It is advisable to book in your repair as early as possible, especially if you require it for a certain date, we try to keep to a time scale, but cannot be held responsible if your repair is not finished for a specific date. It is not unusual for equipment with intermittent faults to be booked in several times, due to the nature of the fault and on this occasion you will only be charged one fault evaluation fee.
We can arrange collection for equipment repairs (at a cost) or you can post using your own courier. Please call us if you require more information on this service.