We prioritize our support and repair service for all equipment purchased from DJ Supplies ltd and MAY offer our repair service to other equipment NOT purchased from us. Our turn around on most equipment repairs is usually 10-15 working days and on simple repairs can be sooner. Unlike some companies we do most warranty repairs in our workshop and on some occassions may need to send equipment back to the manufactures for evaluation and repair. Out of warranty repairs we charge a minimum of £15 for a fault evaluation, this covers our time to diagnose the fault and work out the cost of the repair. If you have the repair work done then we deduct the initial fault evaluation fee from the total cost of the repair. If for some reason you do not have the equipment repaired because it is too costly or spares are unavailable, you have only been charged for the initial fault evaluation fee which covers our time spent on the repair. All repaired equipment carry a 3 month warranty against the original fault and the warranty starts from the date the repair is finished. We also carry out minor repairs like replacing lamp holders, re soldering loose wiring and lead making. Minor repairs will be priced accordingly and usually the fault evaluation fee is waived. It is advisable to book in your repair as early as possible, especially if you require it for a certain date, we try to keep to a time scale, but cannot be held responsible if your repair is not finished for a specific date. It is not unusual for equipment with intermittent faults to be booked in several times, due to the nature of the fault and on this occasion you will only be charged one fault evaluation fee. For Very Urgent repairs you will have the option to pay an additional £25 "Fast Track" fee. This will then move you towards the top of the list.
- Fault evaluation fees start from £15 and will increase depending on the equipment booked in. This is deducted if the repair is carried out in house.
- Repairs are PAT Tested
- Repairs carry a 3 month warranty
- Free loan equipment available, whilst you repair is ongoing (terms and conditions apply please ask at the time of book in)
- Most of warranty repairs are done in house.
- Fast turn around on most equipment