Special Order Items are ordered direct from our suppliers, as soon as you place your order with us. Some orders will be sent direct to you from our suppliers, which can speed up delivery times.
Most Special Orders are delivered with in 5 working days and on some occasions can also take longer to arrive depending on stock at the suppliers.
Some Special Order items may be excluded from free delivery and you will be notified of the deivery charge at the checkout.
If for any reason the Special Order item is going to be delayed or out of stock, we will notify you and give you the option of a refund or proceed with the order.
Delivery Costs Quoted are for UK Mainland Only
Free Standard delivery for orders over £75 (within 5 working days) *Some items may be excluded from free delivery*
£4.99Standard Delivery for orders under £75 (within 5 working days)
£9.50 Express Delivery (within 3 working days)
Special Orders can take up to 7 working days, but may take longer. *Some items may be excluded from free delivery*
Any Orders placed on a Weekend will be processed Monday
Any Orders placed on a Wednesday will be processed Thursday
Delivery times are not guaranteed, but 99% arrive on time.
Delivery times quoted are from when the parcel is collected.
Collect From Store: We will not deliver these products, as they do not have the original packaging and no boxes suitable for safe delivery.
Pallet Deliveryis mandatory on some heavy bulky products, and is the only delivery option, this ensures you items arrive safely on a pallet. The surcharge is at a reduced rate, as a pallet delivery often starts from £60. Pallet Delivery will take slightly longer to arrive, so no need to pay for any additional shipping at the checkout.
Highlands, Ireland and Northern Ireland, and if you order from outsideUK MAINLAND your orderWILL NOT be processed until we work out the correct delivery cost. We will email you the additional/correct delivery cost and give you the option to proceed or cancel your order.